Xtranet has provided a vendor Neutral network structure which is not dependent on any single infrastructure or backbone provider. This is at three levels as follows:-
Xtranet communications has state of the art helpdesk facilities with a 24/7 *365 support. At Xtranet we have skilled and dedicated technicians who are able to provide problem resolution according to their complexity and with their experience with specific problems. We provide accurate solutions, fast and reliable with status tracking.
All our procedures and process are automated with thus enabling quick access to all pertinent client information, secure remote access, with the ability to reassign, track, and escalate trouble tickets.
We have developed and deployed accurate performance metrics to monitor all links on our network. Our monitoring tools are also 24*7 application performance monitoring with automatic application discovery and classification by user-defined applications and business groups. The applications include graphing tools and network discovery tools.